Terms of Service

By accessing or using wafra.net, the WAFRA mobile app, or any related services, you agree to these Terms of Service and the policies incorporated by reference, including our Acceptable Use Policy, Refund & Cancellation Policy, Domain Registration Policy, SLA, Backup Policy, and Privacy Policy.

Services are provided by WAFRA IT Solutions, Doha, Qatar. Contact details appear at the end of this page.

• Domain registration, renewal, and transfer (see Domain Registration Policy).
• Cloud servers (VPS) on Hetzner and/or Google Cloud; you select the datacenter or region at order (for example Hetzner Helsinki hel1, or Google Cloud regions such as Doha me-central1 when stocked).
• Dedicated servers when that product is enabled in your catalog.
• Related tools such as default DNS under wafracloud.net, control panels, and optional backups.
• Shared hosting is not currently offered as a public product.

You must have legal capacity to enter a binding contract and be at least 18 years of age (or the minimum age required under applicable counsel-approved rules).

You must provide accurate registration information, safeguard your login credentials, and remain responsible for activity under your account.

• Payments are processed via Tap Payments and settled in QAR.
• Other currencies shown in the UI are display estimates only.
• NAPS/QPay-style methods may not support saved-card auto-renewal.
• WAFRA does not operate a store wallet or cash balance. “Credit Days” are discretionary service compensation only.

Auto-renewal is optional per domain or server. Where enabled, WAFRA charges the saved Tap payment method on schedule. You may disable auto-renewal in the dashboard. Failed renewals may leave the service expired according to product rules.

• Where root/SSH or full panel control is provided, you control the operating system, applications, content, email, security patches, firewalls, and legal compliance of workloads running on the server.
• You must comply with the laws of the State of Qatar (as applicable) and the jurisdiction of the datacenter or region you selected.
• For custom hostnames and DNS, you own DNS, mail, and SSL configuration risk (consistent with our hostname consent UX).

Virtual machine data resides in the region chosen at order. Account and billing systems, and backup copies, may use other processors or locations (see Privacy Policy and Backup Policy). WAFRA does not promise that all data stays in Qatar.

On or after the due date, unpaid hosting may enter expired status; the VM may be powered off or the account suspended. A 7-day grace period applies, with a reminder near day 1 and one automatic charge retry around day 3 of grace. If payment is still outstanding when grace ends, WAFRA permanently deletes the server and WAFRA-managed backups. This is irreversible.

Customer-initiated cancellation deletes infrastructure and WAFRA-managed backups (dedicated cancellations may follow the upstream provider cancellation date). There is no refund for unused time.

The Domain Registration Policy forms part of these Terms.

The Acceptable Use Policy forms part of these Terms. Breach may result in suspension or termination.

The Refund & Cancellation Policy forms part of these Terms.

If an SLA is published, remedies are limited as stated there (typically service credits). There is no separate cash uptime warranty beyond the Refund Policy and SLA.

Where backups are offered, they are best-effort only. You must maintain independent backups of critical data. See the Backup Policy.

WAFRA platform intellectual property remains WAFRA’s. You retain rights in your content, subject to these Terms and applicable law.

You agree to indemnify WAFRA against claims arising from your content, email, domains, false WHOIS or KYC data, illegal use, or third-party intellectual property infringement.

To the maximum extent permitted by law, WAFRA is not liable for indirect or consequential loss, or for lost data or profits. Aggregate liability for a claim is capped at the fees you paid to WAFRA for the affected service in the three (3) months before the claim.

WAFRA may suspend or terminate services for AUP breach, non-payment, fraud, CRA, registry, or lawful orders, or to protect the platform or other users.

We may update these Terms. Continued use after notice constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Qatar. Disputes are subject to the courts of Qatar.